Please read our Terms and Conditions section to understand how the point accumulation works and what perks you will be able to unlock.
Point Accumulation System:
Silver (0 – 50 points): Stay 5 times and receive 50 points
Gold (500 – 1000 points): Stay 10 times and receive 100 points
Platinum (1500+ points): Stay 15 times and receive 150 points
Earlier check-in and out:
Silver: Based on availability
Gold: Guaranteed
Platinum: Guaranteed
Chauffeur service:
Silver: N/A
Gold: N/A
Platinum: Once per year (pick up / drop off airport)
Stay up to date:
Silver: Quarterly updates on new benefits (newsletter)
Gold: Quarterly updates on new benefits (newsletter) + discount to a London theatre (based on the availability of the theatre tickets available)
Platinum: Quarterly updates on new benefits (newsletter) + Access to a London activity (for example: a wine tasting or a steak cooking masterclass) or a discount to the theatre (based on availability of the restaurant capacity or theatre tickets available)
Fitness Centers Discounts:
Silver: % discount at partner centers depending on the fitness center
Gold: % discount at partner centers + free personal training session (based on the gym availability)
Platinum: Free access + class and personal training session included (based on the gym availability)
Local Recommendations:
Silver: Get local recommendations to make your experience memorable
Gold: Same as silver
Platinum: To make your experience memorable, get more tailored recommendations according to your preferences + discount included with the local partner. (for those who have stayed with us 15 times)
Welcome Gift:
Silver: Card and chocolates
Gold: Card and chocolates
Platinum: Luxury gift (the gift will be purchased from Harrods or Selfridges)
*stay 5 times, 10 times, 15 times (not days in a row).
*the “times” the costumer stays MUST be of a minimum of 7 days in a row in order to qualify as one stay.
